Privacy Policy
Last updated: August 25, 2026
Gracey Nicole LLC, doing business as Gracey Nicole, respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, make a purchase, contact us, or otherwise interact with our services.
1. Who we are
| Store name | Gracey Nicole |
| Legal entity | Gracey Nicole LLC |
| Business address | 5085 Westheimer Rd, Houston, TX 77056, United States |
| support@graceynicole.com | |
| Phone | +1 (713) 622-0663 |
| Hours | Monday–Friday, 9:00 AM–5:00 PM ET |
Gracey Nicole operates an online retail store serving customers throughout the United States.
2. Personal information we collect
Information you provide directly Name, email address, telephone number, billing address, shipping address, account login details, order and purchase information, product reviews or survey responses, and anything you include in messages to customer support.
Payment information Payments are processed by Shopify Payments or another authorized provider. They may receive your card details, billing address, payment authorization, and transaction information. We do not store complete card numbers on our servers — we receive only a payment confirmation, the last four digits, and the card type.
Information collected automatically IP address, browser type and version, device type, operating system, pages visited, date and time of visit, referring source, actions taken on the site, cart and checkout activity, and approximate location derived from your IP address.
3. How we collect it
- Directly from you when you order, create an account, contact us, or subscribe to marketing
- Automatically through cookies, server logs, and similar technologies
- From Shopify and other companies that help us operate the store
- From payment processors, shipping providers, fraud-prevention services, and customer support tools
- From advertising and analytics partners, where enabled and permitted by law
4. How we use it
| Purpose | What it covers |
|---|---|
| Fulfilling your order | Processing, shipping, delivery updates, returns and refunds |
| Account management | Creating and maintaining your account |
| Customer service | Answering questions, resolving problems |
| Fraud prevention | Detecting unauthorized transactions and security incidents |
| Site improvement | Understanding how the store is used, personalizing your experience |
| Marketing | Promotional email where you've opted in |
| Legal compliance | Tax, accounting, regulatory obligations, enforcing our policies |
5. Cookies and tracking
| Type | What it does | Can you turn it off? |
|---|---|---|
| Essential | Cart, checkout, account session, security | No — the store won't work without these |
| Preference | Remembers your settings | Yes |
| Analytics | Traffic and performance measurement | Yes |
| Advertising | Ad targeting and measurement | Yes |
You can manage cookies through your browser settings or the cookie preference tool on our website. Disabling essential cookies will break checkout.
We honor Global Privacy Control (GPC). If your browser transmits a recognized opt-out preference signal, we treat it as an opt-out request for that browser.
Do Not Track: our site does not respond to browser DNT signals, as there is no consistent industry standard for them.
6. Shopify and payment processing
Our store is hosted and operated through Shopify, which provides the platform for product display, customer accounts, checkout, and order management. Shopify may process personal information on our behalf or for its own purposes, depending on the service. See Shopify's Privacy Policy for details.
Payment providers receive your name, billing address, contact details, payment information, order details, and device or fraud-prevention data in order to complete your transaction. They process this under their own privacy policies.
7. Shipping and fulfillment
To prepare and deliver your order, we share what's necessary with our warehouses, logistics companies, and carriers: your name, shipping address, email address, telephone number where needed, order details, and tracking information.
These partners may use the information only to provide their services or to comply with legal obligations.
8. Who else we disclose to
Service providers — hosting and e-commerce, payment processing, warehousing and fulfillment, shipping, customer support, email delivery, analytics, fraud prevention, IT and cybersecurity, and accounting, legal, and professional services.
Legal and safety — where reasonably necessary to comply with a law, regulation, legal process, or government request; to protect the rights, property, or safety of Gracey Nicole, our customers, or others; to investigate suspected fraud or illegal activity; or to enforce our Terms of Service.
Business transfers — if Gracey Nicole LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction.
Categories disclosed in the past 12 months: identifiers (contact details), commercial information (order and support history), internet activity (usage data), and approximate geolocation — each to the recipient categories listed above.
9. Sale, sharing, and targeted advertising
We do not sell personal information in exchange for money.
However, certain uses of advertising cookies may be considered "sharing," "targeted advertising," or a "sale" under some U.S. state privacy laws, even where no money changes hands.
To opt out:
- Use the "Do Not Sell or Share My Personal Information" link in our footer
- Adjust the cookie preferences on our website
- Enable Global Privacy Control in your browser
- Email us at support@graceynicole.com
We will not discriminate against you for exercising a privacy right.
We do not knowingly sell or share the personal information of anyone under 16.
10. Email marketing
When you subscribe, we may send product updates, offers, and store announcements.
Unsubscribe at any time using the link at the bottom of any marketing email, or by emailing support@graceynicole.com.
Even after unsubscribing, you'll still receive non-promotional messages about your orders, account, returns, and support requests — we need those to complete your purchase.
11. Data retention
| Data | Retention |
|---|---|
| Order and transaction records | 7 years (tax and accounting) |
| Account information | Until you delete your account |
| Marketing contacts | Until you unsubscribe |
| Customer support correspondence | 2 years after the matter is closed |
| Site analytics | 26 months |
Where a longer period is required by law, or where information is needed to resolve a dispute or defend a legal claim, we retain it for as long as necessary. When information is no longer required, we delete it, anonymize it, or securely dispose of it.
12. Data security
We use administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure — including SSL/TLS encryption across the site, restricted internal access, and PCI-DSS compliant payment processing.
No internet transmission or storage system can be guaranteed completely secure. You're responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without authorization.
If a breach affecting your personal information occurs, we'll notify you as required by applicable state law.
13. Your privacy rights
Depending on your state of residence, you may have the right to:
- Confirm whether we process your personal information
- Access the personal information we hold about you
- Correct inaccurate information
- Delete certain personal information
- Obtain a portable copy of certain information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising
- Opt out of certain automated profiling
- Limit certain uses of sensitive personal information
- Withdraw consent where processing is based on consent
- Appeal the denial of a privacy request
- Exercise these rights without discrimination
These rights are subject to legal limitations. We may need to retain information to complete a transaction, prevent fraud, comply with tax obligations, or establish and defend legal claims.
Texas residents
Under the Texas Data Privacy and Security Act, Texas residents have the rights listed above, including the right to opt out of targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects.
If we deny your request, you may appeal by replying to our response. If the appeal is denied, you may submit a complaint to the Texas Attorney General at texasattorneygeneral.gov.
California residents
Under the California Consumer Privacy Act, as amended, California residents have rights to know, access, correct, delete, and opt out of the sale or sharing of personal information, plus the right to limit certain uses of sensitive personal information and to receive equal service and pricing when exercising those rights.
Virginia residents
Under the Virginia Consumer Data Protection Act, Virginia residents have rights to access, correct, delete, and obtain a copy of certain personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. Denied requests may be appealed by replying to our response.
Other states
Residents of Colorado, Connecticut, Oregon, Montana, Minnesota, and other states with comprehensive privacy laws have substantially similar rights.
Submitting a request
Email support@graceynicole.com with the subject line "Privacy Request" and include:
- Your full name
- The email address associated with your account or order
- The right you wish to exercise
- Any relevant order information
We may need to verify your identity before completing your request — usually by confirming details of a recent order. We respond within 45 days. If we need more time, we'll tell you why. Authorized agents may submit requests where permitted by law, subject to proof of authorization.
14. Children's privacy
Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact support@graceynicole.com so we can review and delete it.
15. International processing
We operate from the United States. Some of our service providers are located outside the United States, and your information may be transferred to and processed by them.
If you're visiting from outside the US, be aware that US privacy laws may differ from those in your country.
16. Third-party websites
Our website may link to websites, social media platforms, or services operated by third parties. We're not responsible for their privacy, security, content, or practices. Review their privacy policies before providing personal information.
17. Changes to this policy
We may update this policy to reflect changes to our business practices, our website or services, new technologies or service providers, or changes in legal requirements.
When we update it, we revise the "Last updated" date at the top. Material changes may also be communicated through the website or by email.
18. Contact us
| Company | Gracey Nicole LLC |
| Business address | 5085 Westheimer Rd, Houston, TX 77056, United States |
| support@graceynicole.com | |
| Phone | +1 (713) 622-0663 |
| Hours | Monday–Friday, 9:00 AM–5:00 PM ET |
| Response time | Within 12–24 hours on business days |