Shipping Policy
Last updated: August 25, 2026
Free standard shipping on all U.S. orders. No minimum, and the price you see at checkout is the total price.
1. Where we ship
We ship to addresses within the United States only. Orders with an international shipping address cannot be processed at this time.
Your order ships from our fulfillment center overseas. All duties and import fees are covered by us — there is nothing to pay on delivery.
2. Delivery timeframe
| Processing | 1–2 business days |
| Transit | 4–7 business days |
| Total | 5–9 business days |
Processing is the time from your payment clearing to the package leaving our fulfillment center. During sales, launches, and peak periods this may run slightly longer.
Transit is the time with the carrier, including customs clearance.
Business days are Monday through Friday, excluding federal holidays. An order placed on a weekend or holiday begins processing the next business day.
These are estimates, not guaranteed delivery dates. Delivery can be affected by seasonal demand, carrier delays, transportation capacity, weather, customs processing, and incomplete address information.
3. Shipping costs
Standard shipping is free on all U.S. orders. There are no handling charges at checkout unless you choose an optional premium shipping service or shipping protection.
Promotional shipping offers may carry additional terms, which will be shown on the website at the time.
4. Tracking your order
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track it at graceynicole.com/apps/parcelpanel.
Tracking doesn't always activate immediately. Updates can take 3–8 business days to appear after the package leaves the fulfillment facility, and it's normal for international shipments to show no movement for several days while in transit or clearing customs.
A gap in tracking updates doesn't mean the package isn't moving.
5. Multiple packages
Orders with several items may ship separately depending on availability, inventory location, or package size. You may receive separate tracking numbers and deliveries for a single order.
There's no additional charge when an order is split across multiple packages.
6. Shipping address
Your order ships to the address entered at checkout. Please review it carefully before completing your purchase — incorrect or incomplete addresses cause delays, failed deliveries, and returned packages.
Spotted an error? Email support@graceynicole.com immediately with your order number. We'll make every reasonable effort to update it, though changes aren't guaranteed once processing has begun.
If a package is returned to us because of an incorrect or incomplete address, we'll either reship it or refund you in full — your choice.
We're not responsible for packages successfully delivered to an incorrect address entered by the customer at checkout.
7. Failed delivery and unclaimed packages
If delivery can't be completed, the carrier may attempt again, leave instructions, or hold the package at a local facility. Please follow the carrier's instructions and collect the package within their timeframe.
If a package is refused or left unclaimed and comes back to us, contact us and we'll arrange either a reship or a refund once it arrives.
8. Delivery confirmation and missing packages
If tracking shows your package as delivered but you can't find it:
- Check around your property — mailbox, porch, garage, and other secure spots
- Ask household members and neighbors whether they took it in
- Allow up to 48 hours, since carriers sometimes scan a package as delivered before the final handoff
- Contact the carrier for the delivery details, including GPS coordinates where available
Still missing after that? Email support@graceynicole.com with your order number and we'll open an investigation with the carrier and work with you on a resolution.
We're not responsible for theft occurring after a package has been confirmed delivered to the address you provided.
9. Lost packages
If tracking hasn't updated for an extended period or your package appears lost in transit, email support@graceynicole.com with:
- Your full name
- Your order number
- Your shipping address
- A brief description of the issue
We'll review the shipment and work with the carrier to investigate. Where a package is confirmed lost, we'll send a replacement or refund you in full — your choice.
10. Damaged packages
If your order arrives damaged, contact us within 30 days of delivery at support@graceynicole.com with:
- Your order number
- Clear photos of the damaged item
- Clear photos of the shipping package
- A description of the damage
Please keep the item and packaging until the claim is reviewed. We'll send a replacement or refund you in full, at no cost to you.
11. Delays
Delivery dates are estimates and can be affected by circumstances outside our control — carriers, weather, holidays, customs, and transportation disruptions.
While a package is in transit and moving, a delay doesn't automatically qualify the order for cancellation.
However: if we cannot ship your order within 30 days of purchase, we'll contact you and you decide whether to wait for a revised date or cancel for a full refund.
We'll always provide reasonable assistance when a shipment is running late.
12. Policy updates
We may update this Shipping Policy at any time. Changes take effect when published on our website. The version in effect at the time of your purchase applies to your order, except where a change is required by law.
13. Contact us
| Store name | Gracey Nicole |
| Legal entity | Gracey Nicole LLC |
| Business address | 5085 Westheimer Rd, Houston, TX 77056, United States |
| support@graceynicole.com | |
| Phone | +1 (713) 622-0663 |
| Hours | Monday–Friday, 9:00 AM–5:00 PM ET |
| Response time | Within 12–24 hours on business days |