Transactions Policy
Last updated: August 25, 2026
All payments on our website are processed by authorized providers over an encrypted connection. We never store complete card numbers on our servers.
Accepted payment methods
Depending on availability at checkout:
Cards — Visa, Mastercard, American Express, Discover Digital wallets — Apple Pay, Google Pay, Shop Pay Other — PayPal
Which methods appear may depend on your device, financial institution, location, and the providers our store currently supports.
How to pay
- Add your items to the cart and go to checkout
- Enter your billing and shipping information
- Choose a payment method and enter your details
- Review your order and submit
Once payment is authorized, you'll receive an order confirmation at the email address you provided.
An order confirmation means we've received your order. It isn't a guarantee of final acceptance or product availability — see our Terms of Service.
Security
Payment information is transmitted using SSL encryption and processed by third-party providers that maintain PCI DSS compliance. Card payments are typically verified through 3D Secure with your bank.
We receive only a payment confirmation, the last four digits, and the card type.
Authorization
When you submit an order, your payment method may be authorized for the full purchase amount.
By submitting payment details, you confirm that you're authorized to use the payment method, that your billing information is accurate, and that you accept responsibility for approved charges.
Your bank may place a temporary authorization hold on your account. How long that hold lasts is controlled by your financial institution, not by us.
If your payment is declined
Common reasons:
- Incorrect card or billing details
- Insufficient funds or an expired card
- Billing address doesn't match your bank's records
- A security restriction or fraud flag placed by your bank
- A temporary issue at the payment provider
What to try: double-check your details, try another payment method, contact your bank, or wait a few minutes and try again.
Please don't submit multiple orders unless you've confirmed the earlier attempt actually failed — repeated attempts can create several authorization holds at once.
Duplicate or pending charges
A pending charge isn't always a completed payment. Failed attempts often leave temporary authorization holds, which drop off automatically on your bank's schedule — usually within 3–7 business days.
If you believe you've been charged twice, email us with:
- Your full name and order number
- The transaction date and amount
- A screenshot showing the charges, with sensitive card details hidden
We'll check our records and resolve it.
Currency and taxes
All prices are displayed and charged in US dollars (USD).
Applicable state and local sales tax is calculated at checkout based on your shipping address. The final amount including tax is shown before you submit your order.
If your account is held in another currency, your bank may apply a conversion fee. That's set by your financial institution and isn't something we control or receive.
Discount codes
Discount codes must be entered at checkout before the order is submitted. Unless stated otherwise:
- One code per order
- Codes can't be applied retroactively to a completed order
- Some products may be excluded
- Codes may have expiry dates or minimum spend requirements
- Where part of an order is returned, the discount is recalculated across the remaining items
We reserve the right to cancel or adjust a discount applied through a technical error or misuse of the promotional terms.
Fraud screening
Orders may be reviewed for suspected fraud or unauthorized payment activity, and we may ask for additional verification before processing.
An order may be delayed, cancelled, or refunded where payment authorization can't be verified, billing information is inconsistent, suspicious activity is detected, or the payment method appears to have been used without permission.
If an order is cancelled after payment was taken, we refund the full amount to the original payment method.
Refunds
Approved refunds go back to the original payment method. Once we process a refund, your bank may take a further 3–5 business days to post the funds — that timing is controlled by your financial institution.
Full details on eligibility, return shipping, and timelines are in our Return & Refund Policy.
Chargebacks and disputes
Please contact us first at support@graceynicole.com before opening a chargeback.
Most issues — delayed shipments, product problems, duplicate charges, refund status — we can resolve directly, and usually faster than a bank dispute, which typically takes 30 to 90 days.
Fraudulent or abusive chargebacks may result in suspension of future orders.
Nothing in this section limits your lawful rights through your bank, payment provider, or applicable consumer protection law.
Policy updates
We may update this policy at any time. Changes take effect when published on our website, with the last-updated date revised at the top.
Contact us
| Store name | Gracey Nicole |
| Legal entity | Gracey Nicole LLC |
| Business address | 5085 Westheimer Rd, Houston, TX 77056, United States |
| support@graceynicole.com | |
| Phone | +1 (713) 622-0663 |
| Hours | Monday–Friday, 9:00 AM–5:00 PM ET |
| Response time | Within 12–24 hours on business days |