Refund & Return Policy
Last updated: August 25, 2026
Free returns within 30 days. No return shipping costs, no restocking fee, no conditions buried in the small print.
How it works
1. Email us Send your order number to support@graceynicole.com and tell us which items you'd like to return. You don't need to give a reason.
2. We reply within one business day In most cases we'll process your refund straight away and let you keep or donate the item — it's simpler for you and cheaper than shipping it back and forth. Where we do need the item returned, we'll send you a prepaid return label.
3. Refund We issue your refund within 5 business days. You'll get an email confirmation when it's done.
Refunds go back to your original payment method. Depending on your bank, it may take a further 3–5 business days to show up.
What's covered
- Any item, within 30 days of delivery
- Unworn, unwashed, undamaged, with tags and packaging intact
- Any reason at all — wrong size, changed your mind, didn't look how you expected
You're welcome to try things on as you would in a store. Items showing wear, washing, stains, odors, or alteration may be refunded at a reduced amount.
What you pay
| Original shipping | Free |
| Return shipping | Free — we cover it |
| Restocking fee | None |
| Cancellation fee | None |
| Any other charge | None |
What can't be returned
- Personalized or custom-made items
- Underwear, shapewear, bras, and swimwear once the hygiene seal is removed
- Gift cards
- Items damaged through misuse or improper care
- Final-sale items, clearly marked as such on the product page
If it isn't marked as final sale on the product page, it's returnable.
Cancellations
You can cancel free of charge any time before your order ships. Email us with your order number as soon as you can — orders usually go to fulfillment within a few hours.
Once shipped, just use the returns process above.
Damaged, defective, or wrong item
Email us within 30 days with your order number and a photo. We'll send a replacement or refund you in full — whichever you prefer. No return needed, and no deductions.
Exchanges
We don't do direct exchanges, because a return plus a new order is faster. Order the size you want, and we'll refund the original once you've let us know.
Partial returns on promotional orders
If your order included a bundle or multi-item discount and you return part of it, the discount is recalculated across the items you keep. If the remaining order no longer qualifies for the promotion, the refund reflects the standard price of what you kept.
Return abuse
We reserve the right to limit or refuse returns where we identify excessive or repeated returns, wardrobing, fraudulent activity, or misuse of promotional offers. Any decision is made in accordance with applicable law.
Contact
Email: support@graceynicole.com Phone: +1 (713) 622-0663 Hours: Monday–Friday, 9:00 AM–5:00 PM ET Response time: Within 12–24 hours on business days
Gracey Nicole LLC 5085 Westheimer Rd, Houston, TX 77056, United States